Refund Policy

Refund Policy

 

At Zen Clean, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, please review our refund policy outlined below.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within [30] days of the date of purchase.
  • The item must be in its original condition, unused, and with all original packaging and tags intact.
  • Proof of purchase (e.g., receipt or order number) must be provided.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards or vouchers.
  • Personalized or custom-made items.
  • Sale or clearance items.

3. Requesting a Refund

To initiate a refund request, please follow these steps:

  1. Contact our customer service team at zenclean18@gmail.com with your order number and reason for the refund.
  2. Our team will provide you with instructions on how to return the item and will issue a return authorization if applicable.

4. Return Shipping

  • You are responsible for the cost of return shipping, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.

5. Refund Processing

  • Once we receive and inspect the returned item, we will process the refund.
  • Refunds will be issued to the original payment method used for the purchase. Please allow [5-10] business days for the refund to appear on your account, depending on your payment provider.

6. Exchanges

If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately at zenclean18@gmail.com. We will provide instructions for returning the item and will cover the cost of return shipping.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Contact Us

For any questions or concerns regarding our refund policy, please contact us